Scope of this Privacy Notice
This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:
- Shippers: shippers, including their employees, or individuals who send a shipment
- Shipment receivers: any individual who receives a shipment
- Persons showing interest in us and our services
- Business partners: business partners, including their employees
- Employment candidates: individuals that apply for a job with us
All the above subjects are referred to as "you" or "your".
Personal Data
What is Personal Data?
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
Who is Responsible?
This Privacy Notice applies for the data processing carried out by:
UDL International GmbH
123 Logistics Avenue
Suite 100
New York, NY 10001
United States
Data Protection Officer of controller, contact details:
UDL International GmbH
Global Data Protection
New York, NY 10001
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
Types of Data We Process
We only process your personal data when required for a specific and allowed purpose.
Contact Data
Information to contact you e.g. when you use one of our services. Such as: your name, phone number, address, email address
Profile Data
Information on your UDL profile e.g. to set your delivery preferences. Such as: your delivery preferences, order history
Shipment Data
Information enabling the pick-up and delivery of your shipment e.g. status of your shipment. Such as: your address, shipment documents, shipment number
Survey Data
Information communicated by you to one of our employees or by filling in an online survey e.g. when you call our customer service. Such as: your name, email, phone number
How We Use Your Data
What are the purposes of and the legal basis for the processing of personal data?
Visiting our Website
UDL is committed to preserving the privacy of users of our websites. When you visit our web pages, the following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you.
Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition or an information request.
The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.
Use of Cookies
This website uses cookies and similar technologies, (hereafter "technologies"), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts.
When you access our website, a Privacy Preference Center will inform you that technically necessary cookies are set and, in addition, that your consent is required to the use of certain technologies, such as analytical cookies or similar technologies.
Social Media
We use social media plugins on our website to enable you to share content via social media. When you use these features, data may be transferred to the respective social media provider. Please refer to the privacy policies of the respective social media providers for information on how they process your data.
Performance of a Contract
We process your personal data to fulfill our contractual obligations and provide our services. This includes:
- Processing and managing shipments
- Communicating with you about your shipments
- Providing customer support
- Managing your account
Who Processes Your Data
UDL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.
However, in the context of the data processing as described in this Privacy Notice and the respective legal basis given, UDL will transfer your data to the following categories of recipients:
- UDL Group companies: transfer is required within the UDL Group, its legal entities and shared service centers to provide and improve our products and services. Transfers can also occur to manage our relationship with you, to identify you, to answer your requests and to comply with your privacy rights.
- Third party business partners: The transfer to third party business partners is limited to what is required by applicable law and / or in order to fulfill our contractual obligations.
- Third party processors: which process data are contractually obliged to maintain strict confidentiality. UDL retains responsibility for safeguarding your personal data in such circumstances. The business partners follow the instructions of UDL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
- Public authorities: transfer is required by applicable law (e.g. to fulfil a legal obligation during shipment processing).
Your data is only transferred outside the European Economic Area (EEA) to other UDL Group companies, third party business partners or public authorities when permitted by applicable data protection law. In such cases, we will make sure that appropriate safeguards are in place to ensure the transfer of your data (e.g. our binding corporate rules, standard contractual clauses).
Data Retention and Third Parties
How Long We Keep Your Data
We will keep your data for as long as necessary to fulfill our purposes, to execute our contracts and to comply with any legal obligation. The retention period may differ per country based on applicable country laws. We continuously strive to minimize the retention period of data where the purpose, the law or contracts allows us to do so. The data that we collect based on your consent will be kept until you withdraw your consent.
What Are My Data Rights?
You have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority
Right to Obtain
You can obtain your information by contacting data protection at our Data Protection Officer address mentioned above.
Right to Object
The right to object applies for all processing of personal data which is based on legitimate interests. You have the right to object at any time to such processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
Right to Withdraw Your Consent
You have the right to withdraw your consent with effect for the future at any time. To exercise your right, simply get in touch with us by using the contact details mentioned above under "Who is Responsible".
How About Data Security?
UDL takes the security of your data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure. We keep our security measures under close review. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we secure your data by using pseudonymization and encryption techniques when storing and transferring your data.
For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the UDL servers if your browser supports SSL. We ensure that there are strict physical access controls in our buildings and certified data centers.
As a part of our security strategy, we have set up auditing programs to make sure that our systems and services comply with the UDL information security policy, and by extension the ISO 27001 standard. In addition, we are taking a number of ongoing measures to reduce risk, such as training our employees regularly and organizing incident simulation exercises by our Cyber Defense Center.
Should you wish to contact UDL by e-mail or contact forms, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of (e-mail) messages can be read by third parties. We therefore recommend you send us confidential information only by post.
Divisional Privacy Notices
Further information on data protection in specific services and products is available at the relevant Customer Portal. Please visit:
Changes to Privacy Notice
UDL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using UDL's websites you agree to this Privacy Notice.
This statement was last updated on: December 3, 2025